Tuesday, March 24, 2009

The Starbucks Coffee experience

The best customer service I have had has come from Starbucks.
I am not a coffee drinker and despise the aroma of coffee beans which hits you the moment you enter a coffee shop.
You get it: I am just not the kind to experiment buying coffee let alone Starbucks overpriced coffee.
Then in one of the Battalion meetings, I win a door prize of a Starbucks gift card(that was probably the first time I got lucky in a luck draw).
That's how my first Starbucks visit came about. And I went purely because they have other options apart from coffee, like milkshakes( I am serious about disliking coffee).
Take away the coffee aroma and the ambiance feels like home. The music(jazz) is soothing and inviting for conversation. The barista who took my order, was surprisingly patient with my ignorance and dislike about coffee, gave me a million other options and helped me choose one.
Understood( not difficult though) that I am a huge chocolate fan, concocted the best double chocolate chip milkshake I have had and a biscotti. All the time he did so in a genuine , unhurried way. And yes even waived the amount which came above the gift card limit.
I would love to go back again.
Wish customer service was more like this: a genuine interest in your customers and unhurried.

3 comments:

Ahem said...

arrey waah.. nice experience.. unhurried is the word yaar..unhurried but attentive.. Not like unhurried coz they are just not interested..

Ahem said...

ahem is malvika jain btw

Romy Misra said...

I figured!